Delete your account and data

Request deletion without the app

If you cannot sign in or no longer have ItemOrbit installed, send a deletion request from the email address associated with your account. Use the subject “ItemOrbit account deletion.” We may ask you to verify control of the account before completing the request.

What is deleted

Deletion removes your ItemOrbit profile, authentication account, personal inventory, custom categories, saved people and loan details, owned shared lists, and access to lists owned by others. Associated agreement receipts, block relationships, reports linked to your account, and their alert records are removed from the live database. Other users lose access to shared lists you own; items they contributed remain with their creators as private inventory. ItemOrbit also requests deletion of the RevenueCat customer profile used to verify your plan. This action cannot be undone.

Subscriptions are managed separately

Deleting your ItemOrbit account does not cancel an active Google Play subscription. Cancel it first from ItemOrbit Settings or Google Play if you do not want it to renew. Google Play may retain transaction records under its own policies and legal obligations.

What may remain temporarily

Routine encrypted service backups may retain a copy until the backup expires. Those backups are not available through ItemOrbit and are used only for service recovery. Our current Supabase plan has a seven-day window for daily backups and routine project logs. Our email-delivery provider, Resend, retains emails and delivery logs for 30 days, with backups persisting for seven days. These periods are separate from our support-inbox retention.

Google Play may retain purchase records, and providers may retain limited account, billing, security, or legally required records under their own policies. We do not use routine backup copies of deleted accounts for ordinary app operation or advertising. Applicable deletions must be reapplied if a backup is restored. See the Privacy Policy for retention details.

Reports, emails, and exported copies

Deleting an individual item or list does not automatically delete the limited copy of that content stored with an existing safety report. Support emails and reference-only safety alerts are held separately from the app database and are not automatically erased by in-app account deletion. Routine correspondence, closed safety reports and related alert records are deleted within 90 days after resolution, with monthly review. Active disputes, security investigations, and legal requirements may require longer retention of limited records, with the reason documented and reviewed. Account deletion still removes reports linked to either account from the live database as described above.

Contact support if your request also concerns separately held records. Valid deletion requests do not have to wait for the routine cleanup deadline. Uninstalling ItemOrbit does not delete your account. You can remove offline app data through your device settings; ItemOrbit cannot remotely erase copies that other people have exported or saved outside the app.

Delete individual data without deleting your account

You can delete individual items, categories, people, and lists from their management screens in ItemOrbit. This lets you remove selected records while keeping your account active.

For data you cannot remove through these screens, email itemorbit@gmail.com from the address associated with your account and describe the records you want removed. We may ask you to verify control of the account. Do not send your password.